Assistant Vice President Quality AssuranceWhat does Roushan do at Mindcrest? Roushan leads our Quality Assurance function to guarantee that all teams meet and exceed our standards of quality across all services offerings. He ensures consistency across client experiences through efficient, consistent, repeatable, and scalable processes irrespective of the nature of services, teams, or location. He and his team of quality assurance specialists prepare, manage, and monitor escalations/queries, quality points of view, quality metrics, trends, and feedback across services and locations on every project.
What did Roushan do before Mindcrest? Roushan started his career with Bhasin & Associates in New Delhi, India, which gave him exposure to various stages of civil and criminal trials. Roushan then entered into litigation at the appellate level by joining Malhotra & Malhotra, a law firm whose areas of expertise include contracts, debt recovery cases, and criminal appeals.
Roushan’s special interest is spreading legal awareness in slums; he has organized many legal awareness camps in New Delhi, India. Roushan graduated in Law from the University of Delhi.