Roushan ensures that all teams meet and exceed our standards of quality across all services offerings.
He ensures consistency across client experiences through efficient and scalable processes irrespective of the nature of services, teams, or location. His team works to build innovative solutions to operational challenges while minimizing risk and maximizing performance.
Roushan and his team of quality assurance specialists, monitor escalations, queries, trends, and feedback across services and locations on every project. They are responsible for creating quality analyses and metrics tailored for each project’s distinct subject matter, size, and complexity.
Roushan started his career with Bhasin & Associates in New Delhi, India, which gave him exposure to various stages of civil and criminal trials. He then entered into litigation at the appellate level by joining Malhotra & Malhotra, a law firm whose areas of expertise include contracts, debt recovery cases, and criminal appeals.
As a legal practitioner, he worked in different trial courts and appeals court (including the Supreme Court of India) for more than a year. His litigation experience mainly includes debt recovery civil trial cases and company law cases.
Roushan’s special interest is spreading legal awareness in depriving areas. As a product of this interest, he has organised many legal awareness camps in New Delhi, India. Roushan earned his law degree from the University of Delhi (Law School Grad Date – 2006).