Mark Qualter

CEO, Manchester

Mark is currently the CEO of Mindcrest, the alternative legal services division of DWF. He is responsible for the development and delivery of integrated solutions for clients' complex legal, managed and connected service needs.
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Mark leads the development and delivery of our strategy to build a global alternative legal services platform, with operations in the UK, the USA and India. With DWF's acquisition of Mindcrest, Mark leads us as part of the alternative services arm. 

With his experience as Head of Artificial Intelligence for RBS Commercial and Private Banking, where he designed and founded the division’s AI capability, he is perfectly placed to lead us and our technology driven processes. By bringing together Mindcrest and DWF's offerings, we now deliver outsourcing and process-led transformation of legal portfolios resulting in a fully integrated, end-to-end outsourced solution for clients. 

Mark has spent most of his career prior to Mindcrest in Corporate banking in one form or another and joined RBS in 2001. During 18 years within RBS Group plc, Mark held several strategy and business transformation roles. Prior to joining DWF, he designed and founded the AI capability as the Head of Artificial Intelligence for RBS Group plc’s Commercial and Private Banking business.

Mark is also a governor and chairs the audit committee at the Manchester Metropolitan University. He was previously a Council Member of the CBI’s Regional Council for Yorkshire and Humberside.

Mark has an MBA from Manchester Business School and a BA (Hons) in Hindi and Sinhalese from the School of Oriental and African Studies, University of London.