As Global Head of Client Delivery and Integration, Julia is Mindcrest’s senior liaison between clients and functions. She oversees all outputs from Mindcrest’s delivery centers in the United States, United Kingdom and India, implementing organizational strategy across all practice areas.
She also works with clients to introduce alternative legal services, identify specific pain points and propose bespoke solutions depending on their needs.
Julia has driven excellence and business transformation at Mindcrest and The DWF Group for 10 years. She most recently served as Head of Legal Delivery where she oversaw Mindcrest’s UK Delivery Centre. She has also served as Sector Head, Consumer Credit & Asset Finance, as well as Head of the Lender Services department which remains an integral part of the UK operation.
With a keen interest in innovation and enthusiasm for transformation, Julia has worked to create avenues for alternative legal service delivery. She established DWF’s first Legal Support Centre – a managed service unit dedicated to efficient processes and project support.
Julia has more than two decades of experience in the legal industry, particularly within financial services, with a niche specialism in FCA consumer credit regulated volume collections and recoveries to the motor finance sector.
When she is not finding new ways to deliver legal services, Julia is passionate about Corporate Social Responsibility acting as chair for the Manchester office and has been recognized for her role as a mentor. She enjoys traveling to new places and capturing these journeys through photography along the way.